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We hope this FAQ has answered your questions. For more detailed quotations, catalogs, or to discuss a potential partnership, please do not hesitate to contact our sales team.
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Yes. We support our partners with:
· Technical Support: Access to technical manuals, troubleshooting guides, and direct support for your team.
· Marketing Materials: We can provide high-resolution product images, specification sheets, brochures, and video content to assist in your sales and marketing efforts.
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We have a structured process to ensure customer satisfaction:
· Complaint Receipt: Any complaint is logged and acknowledged within 24 hours.
· Analysis: Our technical team investigates the issue (often requiring photos/videos).
· Solution: We provide a solution, which may include sending replacement parts, providing technical guidance, or, in rare cases, product replacement. Our policy is designed to be fair and efficient for our partners.
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We offer a standard 12 to 24-month warranty from the date of shipment for all our products. The warranty covers defects in materials and workmanship under normal use. Our after-sales team will guide you through any claim process.
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Quality is embedded in every step of our process:
· Incoming QC: All raw materials and components (e.g., IGBT modules, glass-ceramic panels, microchips) are sourced from reputable suppliers and inspected upon arrival.
· In-Process QC: Our production lines have multiple checkpoints where technicians monitor assembly, functionality, and safety.
· Pre-Shipment Inspection (PSI): Every batch undergoes a rigorous final inspection. We test for performance, safety, leakage, insulation, and aesthetic appearance. We can provide inspection reports upon request.
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Yes, we encourage sample orders to verify quality and suitability. Samples are available for a fee, which is generally credited against your future bulk order. Shipping costs for samples are borne by the client.
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We have a strong global export network and ship to North America, Europe, Australia, the Middle East, Africa, and Asia. We handle all necessary export documentation and have experience with the specific certification requirements of these regions.
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Our standard lead time is 25-35 days after order confirmation and receipt of deposit. This timeframe may vary depending on the order quantity, customization complexity, and current production schedule.
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We offer secure and flexible payment terms to accommodate our global clients:
· T/T (Bank Transfer): 30% deposit, 70% balance against copy of Bill of Lading.
· L/C (Letter of Credit): Acceptable at sight for reputable banks.
· Other terms (e.g. PayPal) can be discussed for smaller sample orders.
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Our standard MOQ is 500 units per Model. However, we understand the need for flexibility, especially for new partnerships or sample orders. We are open to discussing lower quantities for initial trial orders. For large projects or customized models, the MOQ may vary.
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